FAQ - Frequently asked questions
It is very simple. Navigate on this website to the product page that corresponds to your product.
Go to the “Downloads” section and get it from there.
ABOUT THE ONLINE SHOP
We currently ship to the following countries in the EU:
– Czech Republic
– Portugal – Continental, Madeira and Azores
– Spain – Continental and Baleares
Our EU warehouse is based in Portugal and orders usually take up to 1 working day to be processed.
As the delivery distance increases it is expected that the delivery time will also increase.
Most of our orders are delivered within 4 to 5 working days.
Yes! You’ll receive a confirmation email with a tracking number when your order ships.
However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Costs are based on the weight of the ordered items and the intended delivery address.
Shipping costs will be calculated and displayed on the shopping cart.