FAQ - Frequently asked questions


I have a question about a product. What should I do?

You should check the corresponding product page on this website.
If you still have any questions after this, please send us a message through the contact form on the assistance page.

There was no user guide included with my Alpha Gamer product. How can I get one?

It is very simple. Navigate on this website to the product page that corresponds to your product.
Go to the “Downloads” section and get it from there.


I'm interested in reseling Alpha Gamer's products. How can I do this?

You should leave us a message through the form on the contact page.
Our sales department will contact you.


Where can I find the Terms of Service for the online shop located at alpha-gamer.com?

You can find the information regarding:
– Prices
– Payments
– Deliveries
– Returns
– Warranty and malfunctions
on the Terms of Service – Shop page.

Where do you ship to?

We currently ship to the following countries in the EU:
– Austria
– Belgium
– Croatia
– Czech Republic
– Denmark
– Estonia
– Françe
– Germany
– Hungary
– Ireland
– Italy
– Latvia
– Lithuania
– Luxembourg
– Netherlands
– Poland
– Portugal – Continental, Madeira and Azores
– Slovakia
– Slovenia
– Spain – Continental and Baleares
– Sweden

How long does delivery take?

Our EU warehouse is based in Portugal and orders usually take up to 1 working day to be processed.
As the delivery distance increases it is expected that the delivery time will also increase.
Most of our orders are delivered within 4 to 5 working days.

Can I track my order?

Yes! You’ll receive a confirmation email with a tracking number when your order ships.
However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.

How much will shipping cost?

Costs are based on the weight of the ordered items and the intended delivery address.
Shipping costs will be calculated and displayed on the shopping cart.